Tammy Matthews
About Tammy Matthews
Tammy Matthews serves as the Senior Director of Product Support at Verint, where she has worked since 2023. With a diverse background in technology, retail, and healthcare, she has extensive experience in both SaaS and OnPrem environments, emphasizing operational efficiency and customer satisfaction.
Work at Verint
Tammy Matthews has been serving as the Senior Director of Product Support at Verint since 2023. In this role, she oversees product support operations, ensuring that customer needs are met effectively. Prior to her current position, she held the role of Director of Customer Support at Verint for six years, starting in 2018. Her responsibilities included enhancing customer satisfaction and operational efficiency within the organization.
Previous Experience at Cegedim Relationship Management
Tammy Matthews worked at Cegedim Relationship Management for a total of eight years. She served as Senior Director of Operations from 2008 to 2012, where she focused on operational management in Duluth, GA. Before that, she was the Director of Hardware Services from 2004 to 2008. Her tenure at Cegedim contributed to her expertise in managing service operations and improving customer support processes.
Education and Expertise
Tammy Matthews studied at Keller Graduate School of Management, where she earned a Master's degree in Project Management. Her educational background supports her extensive experience in both Software as a Service (SaaS) and On-Premises environments. She has developed skills in operational efficiency and customer satisfaction, which are critical in her current and past roles.
Professional Networking and Industry Background
Tammy Matthews is a LinkedIn Open Networker (LION), actively seeking to expand her professional connections. She has a diverse industry background that includes technology, retail, and healthcare sectors. This breadth of experience allows her to engage with a wide range of professionals and contribute to discussions on operational excellence and customer service.
Focus on Team Development and Operational Efficiency
Tammy Matthews emphasizes the importance of developing strong teams and high-performance operations. Her focus is on enhancing processes and reducing costs within organizations. This approach has been a consistent theme throughout her career, contributing to improved customer experiences and operational success.