Ted Crow
About Ted Crow
Ted Crow is a Senior Product Support Specialist for Strategic Accounts at Verint, where he has worked since 2021. He has extensive experience in IT management and support, having held various roles in the field since the late 1990s.
Current Role at Verint
Ted Crow currently serves as a Senior Product Support Specialist for Strategic Accounts at Verint, a position he has held since 2021. In this role, he is part of a team that provides advanced Level II support and troubleshooting for strategic accounts, with a focus on minimizing resolution times. His responsibilities include ensuring customer satisfaction through effective problem resolution and support.
Previous Experience at Verint
Ted Crow has a significant history with Verint, having worked in various roles since 2013. He served as a Systems Engineer from 2013 to 2018, followed by a position as Senior Product Support Specialist - Implementation from 2018 to 2021. Additionally, he briefly worked as a Solution Design Architect in 2018. His tenure at Verint has provided him with extensive experience in product support and systems engineering.
Professional Background in IT Management
Before joining Verint, Ted Crow held the position of Information Technology Manager at Touchstone CPM, Inc. from 2003 to 2012 and at Tuttle Services, Inc. from 2001 to 2012. His roles involved overseeing IT operations and implementing technology solutions to enhance organizational efficiency. He also worked at Tuttle Construction, Inc. in a similar capacity.
Military Experience and Technical Training
Ted Crow served in the United States Army as a Software Analyst/Programmer from 1989 to 1992. His military experience contributed to his technical skills in software development and analysis. He studied at the US Army Computer Science School, further enhancing his programming capabilities. His education also includes studies in Electrical Engineering at the University of Toronto.
Specializations and Skills
Ted Crow specializes in LAN/WAN/SAN design and administration, network security management, and application/server virtualization. He has hands-on experience in executing disaster recovery and business continuity plans during actual events. Additionally, he is a member of the Training Council, contributing to the design and deployment of various training initiatives.