Tejas Shah
About Tejas Shah
Tejas Shah is the Manager of Support & Services for the APAC region at Verint, where he has worked since 2020. He has extensive experience in technical account management and service delivery across various roles in the IT sector.
Work at Verint
Tejas Shah has been with Verint since 2014, holding various roles over the years. He currently serves as the Manager Support & Services (APAC) since 2020, based in Bengaluru, Karnataka, India. Prior to this, he worked as a Service Account Manager from 2014 to 2016, and then as a Service Delivery Architect from 2016 to 2019. He also held the position of Lead Service Delivery Architect for nine months in 2019 to 2020. His responsibilities include managing shared services across the ANZ and ASEAN regions and providing technical training to team members.
Education and Expertise
Tejas Shah completed a Diploma in Computer Engineering at Government Polytechnic Ahmedabad from 1998 to 2001. He later pursued a Bachelor of Science in Information Technology through distance education at Sikkim Manipal University from 2014 to 2016. He is currently working towards obtaining a Certified ScrumMaster (CSM) certification. His expertise includes escalation management, technical account management, and a deep understanding of Verint products, ranging from legacy Ultra 9.3 to the WFO V15.2 platform.
Background
Tejas Shah began his career at Sai InfoSystem (India) Pvt. Ltd., where he worked in various roles from 2001 to 2005, including Customer Support Engineer and Senior Network Engineer. He then transitioned to Spanco Telesystems as Assistant Manager - Projects from 2006 to 2009. After a brief tenure as Sr Manager - IT at Andromeda Marketing Pvt Ltd in 2009, he returned to Sai InfoSystem (India) Pvt. Ltd. as Sr Technical Manager from 2010 to 2011. His diverse background in technical roles laid the foundation for his career at Verint.
Achievements
Throughout his career, Tejas Shah has demonstrated a commitment to professional development and team leadership. He has been a core pillar of the SEA professional services team at Verint, contributing significantly to the management of shared services and technical training. His extensive experience in escalation management and technical account management has been instrumental in his current role, where he oversees support and services across the APAC region.