Tom Jones
About Tom Jones
Tom Jones serves as the Inside Sales Manager for the UK and Ireland at Verint, where he has worked since 2023. He has extensive experience in customer engagement solutions and has previously held roles in business development and sales management.
Work at Verint
Tom Jones currently serves as the Inside Sales Manager for the UK and Ireland at Verint, a position he has held since 2023 in Woking, England. Prior to this role, he worked as the Business Development Manager for the UK, Ireland, and South Africa from 2016 to 2023 in Stafford. In these roles, he focused on customer engagement solutions and managed sales teams dedicated to enhancing customer interactions.
Education and Expertise
Tom Jones studied Outdoor Education at Colegsirgar, where he achieved an NVQ Level 3 from 2002 to 2004. His expertise includes leveraging artificial intelligence and advanced analytics to improve customer engagement. He has a solid background in implementing workforce engagement and optimization strategies, contributing to the effectiveness of customer engagement initiatives.
Background
Before joining Verint, Tom worked as a Sales Executive at Uclaim4me from 2011 to 2016 in Wolverhampton. His experience in sales and customer engagement spans over a decade, during which he has developed skills in managing sales teams and driving customer-centric projects.
Achievements
Throughout his career, Tom Jones has contributed to various projects focused on the voice of the customer and self-service solutions. He has also been involved in compliance-related customer engagement initiatives, demonstrating his commitment to enhancing customer experiences through effective solutions.