Tom Wells
About Tom Wells
Tom Wells is a Technical Support Engineer with extensive experience in customer service and technical support roles. He has worked for several companies, including Cyance, Verint, and Jagex, accumulating over a decade of experience in the field.
Work at Verint
Tom Wells has been employed at Verint as a Technical Support Engineer since 2020. In this role, he provides technical assistance and support to clients, ensuring that their needs are met efficiently. His responsibilities include troubleshooting issues, guiding users through technical processes, and collaborating with other teams to enhance service delivery. His experience in technical support contributes to Verint's commitment to customer satisfaction.
Current Role at Cyance
Since 2021, Tom Wells has served as a Technical Support & Onboarding Engineer at Cyance. In this position, he focuses on onboarding new clients and providing ongoing technical support. His role involves facilitating a smooth transition for clients and addressing any technical challenges they may encounter. This position builds on his extensive background in customer service and technical support.
Previous Experience in Customer Service
Tom Wells has a diverse background in customer service, having worked at several organizations. He was a Customer Care Executive at Booking.com from 2012 to 2014, where he assisted customers with inquiries and issues related to bookings. Following this, he worked as a Customer Service Executive at Jagex from 2014 to 2017, providing support to users in the gaming industry. His experience in these roles has equipped him with strong communication and problem-solving skills.
Technical Support Roles
Tom Wells has held multiple technical support positions throughout his career. He worked as a Technical Support Executive at Transversal from 2018 to 2020, where he handled technical inquiries and provided solutions to customers. Additionally, he briefly served as a Customer Support Specialist at Arkessa in 2018. These roles have contributed to his expertise in technical support and customer engagement.