Uriel Edwards
About Uriel Edwards
Uriel Edwards is a Senior Product Support Specialist at Verint, with a background in IT compliance and engineering. He has extensive experience in cybersecurity and support across various industries, holding certifications in CISSP, SSCP, and MCSA.
Current Role at Verint
Uriel Edwards serves as a Senior Product Support Specialist at Verint, a position he has held since 2022. In this role, he focuses on providing technical support and solutions for Verint's product offerings. His responsibilities include troubleshooting issues, assisting clients with product implementation, and ensuring customer satisfaction through effective support strategies.
Previous Experience at Altice USA
Before joining Verint, Uriel Edwards worked at Altice USA as an Admin in IT Compliance from 2017 to 2022. His role involved ensuring compliance with IT policies and regulations, contributing to the organization's overall cybersecurity posture. This five-year tenure allowed him to gain significant experience in IT governance and compliance.
Career Background in IT
Uriel Edwards has a diverse background in IT, beginning his career as a Network Analyst at CompuCom from 1999 to 2000. He then transitioned to a Database Administrator role at Instinet from 2000 to 2002, followed by a position as a Field Engineer at CompuCom from 2002 to 2009. He also worked as a System Engineer at TEKsystems from 2014 to 2017, where he was onsite at Altice USA. This extensive experience across various roles has equipped him with a broad skill set in IT support and engineering.
Education and Certifications
Uriel Edwards holds a Bachelor of Science degree in Mechanical Engineering from Manhattan College, where he studied from 1988 to 1993. In addition to his formal education, he has obtained several professional certifications, including CISSP, SSCP, and MCSA. These certifications reflect his expertise in cybersecurity and Microsoft systems, enhancing his qualifications in the IT field.
Contributions to the Tech Community
Based in Queens County, New York, Uriel Edwards actively contributes to the local tech community, particularly in the areas of IT security and support. His practical experience spans various industries, including call centers, financial services, medical, and non-profit organizations. This diverse background allows him to address unique challenges and provide tailored solutions to different sectors.