Ushma Chadha
About Ushma Chadha
Ushma Chadha serves as a Technical Service Account Manager at Verint, where she has worked since 2010. With extensive experience in service account management and expertise in European Contracts Law, she effectively manages client relationships and service delivery across Europe.
Work at Verint
Ushma Chadha has been employed at Verint since 2010, serving as a Technical Service Account Manager for 14 years. In this role, she focuses on managing service delivery and client relationships, particularly across Europe. Her expertise in European Contracts Law supports her in navigating complex contractual obligations. She plays a vital role in incident management, ensuring that any disruptions to client operations are addressed swiftly and effectively. Additionally, she actively contributes to improving the customer support experience by sharing best practices with Verint's customer base.
Previous Experience at Aspect Software
Prior to her tenure at Verint, Ushma Chadha worked at Aspect Software for nine years in various roles. She served as a Senior Service Account Manager from 2006 to 2010, where she was responsible for managing key client accounts. Before that, she held the position of Technical Support Manager from 2001 to 2006, focusing on technical assistance and support. For a brief period in 2010, she also worked as an Elite Customer Service Delivery Manager, where she contributed to high-level service delivery initiatives.
Expertise in European Contracts Law
Ushma Chadha possesses expertise in European Contracts Law, which is integral to her role in managing service delivery and client relationships across Europe. This knowledge enables her to effectively navigate the legal complexities associated with service agreements and client contracts. Her understanding of these legal frameworks aids in aligning service offerings with client expectations and regulatory requirements.
Client Relationship Management Skills
Ushma Chadha demonstrates a strong ability to unify globally dispersed and diverse client business units towards common goals and operational models. Her skills in client relationship management allow her to tailor support and services to meet specific client needs, ensuring alignment with their goals and objectives. This approach enhances collaboration and fosters long-term partnerships with clients.
Contributions to Customer Support Experience
In her current role, Ushma Chadha actively enhances the customer support experience by sharing best practices across Verint's customer base. Her contributions focus on improving service delivery and ensuring that clients receive tailored support that meets their unique requirements. This commitment to customer satisfaction is a key aspect of her professional responsibilities.