Victor Reges, Pmp®
About Victor Reges, Pmp®
Victor Reges, PMP®, is a Regional Service Delivery Manager at Verint-Systems, where he has worked since 2016. He has extensive experience in project management and IT service delivery, having previously held positions at Care Plus and Wittel Comunicações.
Work at Verint
Victor Reges serves as the Regional Service Delivery Manager at Verint Systems, a position he has held since 2016. In this role, he oversees the delivery of services and manages relationships with international partners and clients across Brazil and other CALA countries. He is responsible for executive-level reporting to stakeholders regarding the Managed Services Program Status. His leadership includes managing support and maintenance of Workforce Optimization (WFO) systems, which serve over 100,000 users in Brazil.
Previous Experience
Before joining Verint, Victor worked at Care Plus as Coordenador de Projetos from 2015 to 2016 in São Paulo. He also held the position of Support/Implementation Manager at Wittel Comunicações from 2010 to 2015, where he contributed to various IT projects. His career began at Wittel Comunicações as an Analista de Suporte Sênior from 2006 to 2010, where he worked in both Rio de Janeiro and São Paulo.
Education and Expertise
Victor Reges has a strong educational background in project management and IT governance. He earned a Bachelor's degree in Sistemas de Informação (MIS) from Universidade Nove de Julho from 2009 to 2013. He completed an MBA in Gestão de Projetos at Universidade de São Paulo from 2015 to 2017. Additionally, he has obtained various certifications, including Fundamentos em Gestão de Projetos and Conhecimentos Avançados em Gestão de Projetos from Projectlab, Cobit 4.1 Foundation from TIEXAMES, and ITIL v3 Foundation from Faculdade Impacta Tecnologia.
Leadership and Management Skills
Victor has extensive experience in leading teams and managing IT projects. He has led a team of 11 high-performance professionals, focusing on continual improvements within the department. His management approach emphasizes enhancing account management and net promoter scores (NPS). He utilizes IT management best practices such as ITIL and COBIT to ensure effective service delivery and operational excellence.