Vijay Patel
About Vijay Patel
Vijay Patel is a Senior System Engineer with extensive experience in enterprise and contact center communication systems. He has worked for various companies, including AGC Networks, NICE Ltd, and NTT DATA Americas, and holds multiple certifications in NICE and AVAYA products.
Work at Verint
Vijay Patel has been employed at Verint as a Senior System Engineer since 2019. In this role, he specializes in enterprise and contact center level communication systems. His responsibilities include overseeing system implementations and ensuring optimal performance of communication solutions. His experience in this position builds on his extensive background in networking and telecommunications.
Previous Employment History
Prior to joining Verint, Vijay Patel held various positions in the telecommunications sector. He worked at AGC Networks Ltd. as an Engineer Services - Service Delivery for six months in 2014. He then served as a Networking Consultant - Level 2 at NTT DATA Americas from 2014 to 2016. Following that, he was a Tech Lead APS Engineer at NICE Ltd. from 2016 to 2019. His earlier experience includes roles at ITSource India Tech Pvt. Ltd. and Orange Business Services.
Education and Expertise
Vijay Patel studied at Mumbai University, where he earned a Bachelor of Engineering (B.E.) in Electronics & Telecommunication. His educational background supports his expertise in various communication systems. He is certified in several NICE products, including NICE Sentinel R6.7 Fundamentals and NICE Engage Platform R6.6 Fundamentals, among others. He has also completed a CCNA course to enhance his networking skills.
Certifications and Skills
Vijay Patel holds multiple certifications that reflect his proficiency in telecommunications and networking. He is certified in Nexidia Analytics v12 Fundamentals and NICE Trading Recording R6.5 Fundamentals. Additionally, he possesses an AVAYA ACIS – 6002 certification. His skills include expertise in AVAYA, NORTEL, and NICE products, as well as experience with voicemail systems such as Asterisk, Audix, and Octel.
Technical Experience
Vijay Patel has extensive technical experience in the telecommunications field. He has worked with NIM, ENGAGE, and NTR systems, showcasing his ability to handle complex communication infrastructures. His role as a Tech Lead APS Engineer at NICE Ltd. involved leading technical teams and managing service delivery, further enhancing his technical capabilities.