Vipin Sharma
About Vipin Sharma
Vipin Sharma is a Product Support Manager at Verint, where he has worked since 2021. He holds a diploma in Electrical, Electronics and Communications Engineering and an MBA in Information Technology, and has extensive experience in customer service and project management across various companies in India.
Work at Verint
Vipin Sharma has been serving as a Product Support Manager at Verint since 2021. In this role, he is responsible for overseeing product support operations in Bangalore Urban, Karnataka, India. His tenure at Verint has lasted for three years, during which he has utilized his extensive experience in managing customer support and ensuring effective product delivery.
Education and Expertise
Vipin Sharma holds a Diploma in Electrical, Electronics, and Communications Engineering from Raman Polytechnic, Bangalore, which he completed from 1999 to 2002. He further pursued a Master of Business Administration (MBA) in Information Technology at Symbiosis Institute of Management Studies from 2009 to 2011. His educational background supports his expertise in data analytics, project management, and network operations.
Professional Background
Vipin Sharma has a diverse professional background with experience in various roles across multiple organizations. He began his career as a Client Service Executive at Team Computers from 2003 to 2006. He then worked at Avaya as a Principal Software Engineer from 2008 to 2014, followed by a position as a Service Delivery Consultant at Hewlett Packard Enterprise from 2014 to 2017. His career also includes roles at Wipro Infotech, Aspect Software, DXC Technology, and Avaya GlobalConnect.
Certifications and Skills
Vipin Sharma holds several professional certifications, including Project Manager (Prince2 Practitioner), ITIL v3 Foundation, CCNA, and Avaya Certified Professional. He possesses strong skills in data analytics, with a focus on productivity, training and development, and trend analysis. His in-depth knowledge of Avaya Unified Communication Products enhances his capability in design, implementation, installation, and troubleshooting.
Achievements in Customer Satisfaction
Throughout his career, Vipin Sharma has demonstrated a proven track record of improving Customer Satisfaction (CSAT) scores. He has effectively managed escalations and has extensive experience in managing Network Operations Centers (NOC) and implementation projects. His ability to lead multi-cultural teams and work with global customers across APAC, EMEA, and NA regions showcases his competence in international customer interactions.