Yoram Samoray
About Yoram Samoray
Yoram Samoray is a Tier 3 System Analyst at Verint Systems Ltd., where he has worked since 2008. He has extensive experience in infrastructure management and technical support, having previously held various roles at Matrix IT and Verint.
Work at Verint
Yoram Samoray has been employed at Verint Systems Ltd. since 2008, currently holding the position of Tier 3 System Analyst. In this role, he supports Verint's Ultra product line, addressing complex technical issues for international clients. He coordinates with Tier 2 and Tier 1 teams across multiple countries to streamline support processes. Prior to his current position, he worked in System Development and product integration at Verint from 2006 to 2008.
Previous Experience at Matrix IT
Before joining Verint, Yoram Samoray accumulated extensive experience at Matrix IT. His roles included Infrastructure management for the Ministry of Education from 2002 to 2004, and Infrastructure management and Groupware from 1993 to 1996. He also served in various capacities related to Infrastructure management for Development Projects and M&C Project management between 1999 and 2006. Notably, he was the Technical Lead for Messaging and Exchange infrastructure at Cellcom from 1996 to 1999.
Education and Expertise
Yoram Samoray's educational background includes 19 years of service in the Israel Defense Forces (IDF) from 1981 to 2000. This experience has contributed to his technical expertise in system analysis and infrastructure management, equipping him with skills essential for his roles in both Verint and Matrix IT.
Crisis Management Skills
In his current role at Verint, Yoram Samoray engages in crisis management for critical system issues. His responsibilities include ensuring minimal downtime for clients by effectively addressing and resolving urgent technical challenges. This aspect of his work highlights his ability to manage high-pressure situations and maintain service continuity.