Erin Karchefsky
About Erin Karchefsky
Erin Karchefsky serves as the Director of Enablement, Sales and Customer Success for Veritone Hire, bringing extensive experience in client training and support. With a background in account management and enablement, she focuses on driving growth and enhancing customer experiences through strategic initiatives.
Current Role at Veritone
Erin Karchefsky serves as the Director of Enablement, Sales and Customer Success for Veritone Hire. She has held this position since 2023, operating out of Cleveland, Ohio. In this role, she focuses on leading targeted enablement programs that equip sales and customer service teams with the necessary skills and knowledge to enhance performance. Erin collaborates with executive leadership to identify and prioritize the needs of customer-facing teams, ensuring alignment with organizational goals.
Previous Experience at PandoLogic
Prior to her current role, Erin Karchefsky worked at PandoLogic for 17 years, from 2005 to 2022. During her tenure, she held multiple positions, including Account Manager and Manager of Enablement. In these roles, she contributed to customer success and operational efficiency, focusing on developing processes that improved service delivery. Her experience at PandoLogic provided her with a strong foundation in client management and team enablement.
Early Career at EmployOn
Erin began her professional career at EmployOn, where she worked in Client Training and Support from 2000 to 2005. Based in the Cleveland/Akron, Ohio area, she gained valuable experience in client relations and support services. This early role helped her develop skills in training and customer engagement, which she has carried into her subsequent positions.
Education Background
Erin Karchefsky completed her General Studies at Mentor High School from 1995 to 1998. This foundational education equipped her with essential skills that have supported her career development in various roles within the sales and customer service sectors.
Professional Focus and Initiatives
Erin is committed to fostering a culture of continuous learning and development within organizations. She is energized by leading transformative initiatives that drive growth and elevate customer experiences. Throughout her career, she has developed and documented streamlined processes aimed at enhancing operational efficiency and customer satisfaction.