Andrea Icaza
About Andrea Icaza
Andrea Icaza is a Customer Success Director at Versa Networks, where she has worked since 2021. She has a diverse background in technology management, having held various leadership roles at companies such as Riverstone Networks, Genesys, and Alcatel-Lucent Enterprise.
Current Role at Versa Networks
Andrea Icaza serves as the Customer Success Director at Versa Networks since 2021. In this role, she focuses on managing customer success initiatives within the organization. Her responsibilities include ensuring that clients achieve their desired outcomes while using Versa's solutions, which integrate security, networking, SD-WAN, and analytics services through the Versa Operating System (VOS™).
Previous Experience at Riverstone Networks
Andrea Icaza held multiple positions at Riverstone Networks from 2000 to 2006. She began as the Director of System Engineering from 2000 to 2003, followed by roles as Director of Global Support Services from 2003 to 2004, and Director of Service Strategic Account Management from 2004 to 2006. Her tenure at Riverstone Networks was marked by her contributions to technology management and customer service.
Career Background in Technology Management
Andrea Icaza has extensive experience in technology management, having worked in various roles across multiple companies. She was a Senior Manager in Business Development at Nokia from 2006 to 2008, and served as a Global Program Manager at Alcatel-Lucent Enterprise from 2008 to 2019. Additionally, she held positions at PG&E Energy Services and AT&T Mobile Tel, where she developed skills in fostering teamwork and cross-functional leadership.
Educational Background
Andrea Icaza earned a Bachelor of Arts degree in Organizational Communication Studies from California State University-Sacramento. Her educational background supports her expertise in managing customer success and building strategic relationships within the technology sector.
Skills and Expertise
Andrea Icaza possesses a strong skill set in managing customer success in complex environments. She demonstrates flexibility and scalability in her approach, which is essential for addressing diverse client needs. Her consultative communication style enhances her ability to build long-term strategic relationships with clients, contributing to her effectiveness in her current role.