Raj Pathak
About Raj Pathak
Raj Pathak is a Technical Account Manager at Versa Networks, where he has worked since 2021. He has extensive experience in engineering and customer service roles at companies such as Cisco and France Telecom, and he holds a B-Tech in Electronics and Telecommunication.
Work at Versa Networks
Raj Pathak currently serves as a Technical Account Manager at Versa Networks, a position he has held since 2021. In this role, he advocates for customer needs and addresses adoption blockers, influencing the development of new features. He collaborates closely with the Engineering and Support teams to ensure customer success during critical network activities. Additionally, he leads quarterly business reviews and executive sessions with customers to gather feedback and understand their business and technical requirements for future planning.
Previous Experience at Cisco
Prior to his current role, Raj Pathak worked at Cisco as a Customer Service Engineer from 2012 to 2018. During his six years at Cisco in Bangalore, he provided technical support and solutions to customers, enhancing their experience with Cisco products and services. His experience at Cisco contributed to his expertise in customer service and technical support.
Background in Telecommunications
Raj Pathak has a solid educational background in Electronics and Telecommunications. He earned a B-Tech degree from Guru Gobind Singh Indraprastha University from 2003 to 2006. Earlier, he completed a three-year diploma in Electronics and Telecommunications at Maharaja Surajmal Institute of Technology from 2000 to 2003. His foundational knowledge in this field has been instrumental in his career across various technical roles.
Career History and Roles
Raj Pathak has held various technical roles throughout his career. He worked at France Telecom as a Network Service and Support Engineer from 2008 to 2012, and at CMS Infosystems Pvt. Ltd. as a Network Engineer for six months in 2007. His diverse experience across these organizations has equipped him with a comprehensive understanding of network services and customer support.
Customer Relationship Management
In his current role at Versa Networks, Raj Pathak develops strategic relationships with stakeholders to create tailored roadmaps that align with customer business needs. He provides clear and constructive product feedback to the Product Management Teams based on customer requirements, ensuring that the products meet the evolving needs of users.