Umesh Rege
About Umesh Rege
Umesh Rege serves as the Head of Support at Versa Networks, a position he has held since 2016. He has extensive experience in technical support and management, having previously worked at notable companies such as Flipkart, IBM, and [24]7 Inc.
Work at Versa Networks
Umesh Rege has been serving as the Head of Support at Versa Networks since 2016. In this role, he has scaled the Managed Services team to over 15 members, enabling support for multiple Versa products on a global scale. He has implemented standard operating procedures and workflows for support and managed services teams, which has driven employee engagement and development. Umesh conducts regular business reviews with key customers to enhance support services, ensuring that customer feedback is integrated into product roadmaps.
Previous Experience in Technology and Support
Prior to his current position, Umesh Rege held various roles in technology and support across several companies. He worked at Flipkart as Senior Manager PSNE from 2014 to 2016, and at [24]7 Inc as Senior Manager Technology from 2012 to 2014. His experience also includes a role as Manager - TAC3 at IBM, India from 2008 to 2011, and as Senior Manager - Technical Services at Roamware from 2011 to 2012. Umesh's career began at Lucent as Senior Engineer - Technical Support Services from 2001 to 2002.
Education and Expertise
Umesh Rege earned his Bachelor of Engineering (B.E.) in Electronics Telecommunications from Bharati Vidyapeeths College of Engineering, where he studied from 1996 to 2000. His foundational education includes studies at Royal College from 1994 to 1996 and Gokhale High School, Borivali from 1982 to 1994. Umesh's educational background supports his extensive expertise in technical support and managed services within the technology sector.
Career Development and Skills
Throughout his career, Umesh Rege has developed a strong skill set in technical support and managed services. He has worked closely with engineering and product lifecycle management teams, focusing on integrating customer feedback into product development. His leadership in strategic initiatives related to automation and knowledge management has enhanced productivity and improved response times for technical issues at Versa Networks.
Early Career and Initial Roles
Umesh Rege began his career as a Switch & GPRS Engineer at Airtel from 2002 to 2003. He then transitioned to Aricent as a Product Specialist (TAC) from 2003 to 2007, followed by a role as Manager (Pre Sales) at Collabera from 2007 to 2008. His early experiences laid the groundwork for his subsequent roles in technical support and management.