Bob Rachel Bandiola Jr
About Bob Rachel Bandiola Jr
Bob Rachel Bandiola Jr. is an operations professional with extensive experience in customer service and team management. He has worked at Teleperformance in various roles and currently serves in operations at Verse, specializing in customer satisfaction and first-call resolutions.
Current Role at Verse Medical
Bob Rachel Bandiola Jr. has been working at Verse Medical in an Operations role since 2023. In this position, he focuses on optimizing operational processes and enhancing customer satisfaction. His responsibilities include ensuring that the team is aligned with new healthcare processes through regular updates and training.
Previous Experience at Teleperformance
Prior to his role at Verse Medical, Bandiola worked at Teleperformance for several years, holding various positions. He served as an Assistant Contact Center Manager for 7 months in 2022, managing a team of 8 supervisors and 135 agents. He also worked as a CSAT Supervisor and Operations Supervisor, gaining valuable experience in customer service and team management.
Education and Qualifications
Bandiola earned a Bachelor of Education (BEd) degree from the University of Mindanao, where he studied Secondary Education and Teaching from 2012 to 2016. This educational background has equipped him with the skills necessary for effective team leadership and operational management.
Expertise in Customer Satisfaction
Bandiola specializes in customer satisfaction and first-call resolutions. His experience as a CSAT Supervisor involved providing root cause analysis and developing action plans for clients. He has a proven track record of enhancing customer service quality through high-level presentations and team calibration.
Career Progression at Teleperformance
Bandiola's career at Teleperformance reflects a rapid progression. He was promoted from CSAT Supervisor to Assistant Center Manager within 8 months. His tenure included roles as a Customer Service Representative and Operations Supervisor, contributing to his comprehensive understanding of contact center operations.