Michael Suazo, MBA, Bs, Us Navy
About Michael Suazo, MBA, Bs, Us Navy
Michael Suazo is a Business Process Analyst with over 10 years of experience in IT and technical support. He has held various roles in organizations such as Vertex Resource Group Ltd. and Payload, and has a strong background in project management, technical writing, and emergency management.
Current Role at Vertex Resource Group
Michael Suazo currently serves as a Business Process Analyst at Vertex Resource Group Ltd. in Calgary, Alberta, Canada. He has been in this role since 2022. His responsibilities include supporting the enhancement of Vertex education platforms and developing solution documentation. Suazo applies his extensive knowledge in project management and business process improvement to optimize operational efficiency within the organization.
Previous Experience at Payload
Prior to his current position, Michael Suazo worked at Payload for four years, from 2018 to 2022. He held multiple roles, including Lead Application Support Analyst and Technical Writer/Content Creator. Additionally, he served as a Field Operations Support Contractor for a brief period in 2017. His work at Payload involved providing technical support and creating content for various applications.
Education and Qualifications
Michael Suazo earned a Master of Business Administration (MBA) from Mercy College, completing his studies from 2020 to 2021. He also holds a Bachelor of Science degree in Corporate & Homeland Security, which he obtained from the same institution between 2009 and 2011. His educational background supports his expertise in business processes and technical support.
Military Service in the US Navy
Michael Suazo served in the US Navy, where he held the position of Cryptologic Technician Technical (CTT). His military service spanned from 2003 to 2008, primarily stationed at Pearl Harbor, HI, on the USS CHAFEE (DDG 90). He continued his service in the US Navy Reserve from 2009 to 2011 at Fort Dix, NJ. His experience in the military contributes to his skills in emergency management and security.
Technical Skills and Expertise
Michael Suazo possesses over 10 years of experience in IT and technical support. He is skilled in various areas, including project management, digital marketing, and data analysis. His technical proficiency includes tools and platforms such as Cisco Unified Communications Manager, Office 365, SAP, and JIRA. Suazo's diverse skill set enables him to effectively address complex business challenges.