Andres Grimaldo, MBA
About Andres Grimaldo, MBA
Andres Grimaldo is a Business Process Improvement Manager at Vertex Business Services with over 14 years of experience in the Greater Atlanta Area. He has a strong background in project management and has successfully led initiatives that resulted in significant cost savings and operational improvements.
Work at Vertex Business Services
Andres Grimaldo has served as the Business Process Improvement Manager at Vertex Business Services since 2010. In this role, he has been responsible for leading initiatives that enhance operational efficiency across the organization. His efforts have resulted in significant cost savings, including $75,000 annually through process improvements and cross-training initiatives. Grimaldo has also managed the implementation of Front Office and Back Office operations for new market entries, contributing to the company's growth. Prior to his current position, he worked as a Business Analyst at Vertex from 2008 to 2010.
Education and Expertise
Andres Grimaldo holds an MBA with a concentration in Information Systems from Kennesaw State University - Michael J. Coles College of Business, which he completed from 1999 to 2000. He also studied at Accelerate-U, where he focused on Project Management and achieved certification in 2013. Grimaldo earned a Bachelor's Degree in Marketing and Finance from Universidad Externado de Colombia, completing his studies from 1988 to 1994. His educational background supports his expertise in business process improvement and project management.
Background in Customer Service and Analysis
Before joining Vertex Business Services, Andres Grimaldo worked at Alliance Data as a Customer Service Specialist from 2000 to 2008. This role provided him with valuable experience in client relations and service delivery. His career began with a two-year tenure as a Business Analyst at Vertex, where he developed skills in data analysis and process optimization. Grimaldo's background in customer service and analysis has informed his approach to business process improvement.
Achievements in Process Improvement
Andres Grimaldo has led several initiatives that have resulted in substantial financial savings for Vertex Business Services. He spearheaded efforts to obtain JD Power and ISO 9001 certification, involving all organizational departments. His leadership in the Duplicate Billing Automation Project significantly reduced operational costs by eliminating the need for two full-time employees in the Back Office department. Additionally, he has implemented cross-training programs to enhance workflow efficiency within the organization.
Contributions to Client Services Expansion
Andres Grimaldo played a key role in expanding Vertex Business Services' client offerings to ten additional states in the United States. His strategic initiatives in improving Quality Assurance have also led to over $50,000 in annual savings on incentives. Grimaldo's contributions have been instrumental in enhancing the company's service capabilities and operational performance.