Jen Yarrow
About Jen Yarrow
Jen Yarrow is a Customer Care Agent at Vertex Business Services, where she has worked since 2014. She specializes in managing customer transitions related to property moves and training other agents in customer care processes.
Work at VertexOne
Jen Yarrow has been employed at Vertex Business Services as a Customer Care Agent since 2014. In her role, she manages customer transitions related to property moves and contract adjustments. She specializes in training other agents on handling exceptions within customer care processes, contributing to the overall efficiency and effectiveness of the customer service team.
Education and Expertise
Jen Yarrow completed her secondary education at Pine Ridge Secondary School, earning a Diploma from 2005 to 2009. She furthered her education at Durham College, where she studied Multimedia Design and obtained an Advanced Diploma from 2010 to 2013. Her expertise lies in customer care, particularly in managing transitions and training fellow agents.
Background
Prior to her current position, Jen Yarrow worked at Hallmark Cards as a Sales Associate from 2007 to 2014 in Pickering, Ontario. She also completed a field placement at the Regional Municipality of Durham in 2013 for two months in Whitby, Ontario. These experiences provided her with a solid foundation in customer service and sales.
Professional Experience
Jen Yarrow has accumulated significant professional experience in customer service roles. Her tenure at Hallmark Cards spanned seven years, where she developed skills in sales and customer interaction. Additionally, her brief field placement at the Regional Municipality of Durham allowed her to gain practical experience in a municipal setting, enhancing her customer care capabilities.