Malee Lalani
About Malee Lalani
Malee Lalani serves as a Senior Customer Agent at Vertex Business Services, where she has worked since 2008. She holds a Bachelor of Arts in English Literature and Linguistics with a focus on Education from the University of East Africa, Dar es Salaam.
Work at Vertex Business Services
Malee Lalani has been employed at Vertex Business Services since 2008, serving as a Senior Customer Agent. In this role, Lalani is responsible for managing customer inquiries and providing support to ensure customer satisfaction. With over 16 years of experience in this position, Lalani has developed a strong understanding of customer service protocols and best practices within the organization.
Education and Expertise
Malee Lalani studied at the University of East Africa, Dar es Salaam, where she focused on English Literature and Linguistics, majoring in Education. Lalani earned a Bachelor of Arts degree, which provided a foundation in language and communication skills that are essential in her current role. This educational background supports her ability to effectively engage with customers and address their needs.
Background
Malee Lalani has a background in education and linguistics, which informs her approach to customer service. Her studies at the University of East Africa, Dar es Salaam, have equipped her with skills in communication and problem-solving. This background contributes to her effectiveness as a Senior Customer Agent at Vertex Business Services.
Career Duration
Malee Lalani has accumulated significant experience in her career, particularly in her role at Vertex Business Services. With 16 years of service as a Senior Customer Agent, Lalani has demonstrated commitment and expertise in customer relations, contributing to the overall success of the company.