Robert Allen
About Robert Allen
Robert Allen is the Owner of Allen Enterprises and has served as Chief Contact Centre Architect at Avaya since 2017. He has extensive experience in the telephony industry, having held various roles across multiple companies since the early 2000s.
Work at Avaya
Robert Allen has served as the Chief Contact Centre Architect at Avaya since 2017. His role is based in Irving, Texas, where he has contributed to the development and implementation of contact center solutions for seven years. Prior to this position, he worked at Avaya as an IT Architect from 2014 to 2017, where he focused on integrating technology solutions to enhance customer service operations.
Career Background
Robert Allen has a diverse background in the telephony industry, beginning in high school and continuing through his college years. He has held various roles, including Implementation Engineer/Software Specialist at Source, Inc. from 2011 to 2012, and Sr. Telephony Engineer at Vertex Business Services from 2012 to 2014. His experience also includes significant positions at Electronic Data Systems, where he worked as a Software Engineer and Technical Lead, and later as a Functional Area Architect, Voice.
Entrepreneurial Ventures
Robert Allen is the Owner of Allen Enterprises, a position he has held since 1991. Based in Allen, Texas, he has managed the business for over 33 years. His entrepreneurial journey reflects his extensive knowledge and experience in the telephony sector, combined with insights gained from his family background in telephony and accounting.
Experience in Government and Healthcare
Throughout his career, Robert Allen has worked with the US government on Interactive Voice Response (IVR) systems, contributing to early telephony solutions. He also possesses a background in Healthcare Information Systems, where he has applied his telephony expertise to improve communication systems within the healthcare sector.
Educational and Professional Development
Robert Allen's professional development is rooted in his early exposure to the telephony industry, which he pursued through high school and college. His extensive experience across various roles and companies has equipped him with a comprehensive understanding of telephony, voice services, and contact center architecture.