David Forshee Lee
About David Forshee Lee
David Forshee Lee serves as the Director of Customer Service at Vertical Supply Group, a position he has held since 2021. He has extensive experience in customer service and operations management, having worked for various companies including American Water and Chase.
Work at Vertical Supply Group
David Forshee Lee has been serving as the Director of Customer Service at Vertical Supply Group since 2021. In this role, he oversees customer service operations, ensuring high standards of service delivery. His responsibilities include managing customer inquiries and complaints, as well as implementing strategies to enhance customer satisfaction. Lee's leadership contributes to the overall efficiency and effectiveness of the customer service department.
Previous Experience in Customer Service and Operations
Prior to his current position, David Forshee Lee held various roles in customer service and operations. He worked at Tempur Sealy International as Senior Manager of Consumer Care from 2016 to 2021, where he managed customer service teams. He also served as Consumer Care Manager and Customer Service Supervisor at Tempur Sealy International from 2015 to 2016 and 2012 to 2015, respectively. His experience includes managing teams responsible for processing a significant volume of new home equity accounts monthly.
Career Background in Operations Management
David Forshee Lee has a robust background in operations management. He worked at JPMorgan Chase as Vice President - Operations Manager II for five months in 2006 and as Operations Unit Manager from 2003 to 2008. Additionally, he was employed at Chase as Operations Unit Manager from 1999 to 2008. His roles involved overseeing operational processes and ensuring efficient service delivery.
Education and Expertise
David Forshee Lee studied at the University of Kentucky from 1990 to 1995, where he gained foundational knowledge that supports his career in customer service and operations management. His educational background complements his extensive experience in managing customer service teams and operations, contributing to his effectiveness in his current role.
Skills and Responsibilities
David Forshee Lee possesses skills in writing detailed employee performance evaluations and handling multi-million dollar disbursements daily. He is recognized for his ability to use sound judgment and adapt to various situations, which is essential in his role as Director of Customer Service. His expertise enables him to navigate challenges effectively and maintain high service standards.