Fatima Aliyeva
About Fatima Aliyeva
Fatima Aliyeva is a Principal Customer Success and Account Manager at Veryfi, with extensive experience in customer success and business development across various companies, including Twilio and Branch. She holds multiple degrees in business and public administration and specializes in delivering tailored solutions that enhance customer engagement and drive business growth.
Current Role at Veryfi, Inc.
Fatima Aliyeva serves as Principal Customer Success / Account Manager at Veryfi, Inc. since 2023. In this role, she is responsible for ensuring customer satisfaction and success by delivering tailored solutions that meet specific customer needs. Her position is based in San Mateo County, California, and operates in a hybrid work environment.
Previous Experience at Twilio Inc.
Fatima worked at Twilio Inc. as a Senior Enterprise Customer Success Manager from 2021 to 2023. During her tenure in the San Francisco Bay Area, she focused on enhancing customer relationships and ensuring successful adoption of Twilio's services.
Professional Background in Customer Success
Fatima has extensive experience in customer success roles across various companies. She worked at Branch as a Strategic Customer Success Manager and later as a Senior Enterprise Client Success Manager. Additionally, she held positions at TUNE, INC. as a Senior Client Success Manager and Account Manager, and at AppLift GmbH as a Senior Business Development Manager.
Educational Background
Fatima holds multiple degrees in business and management. She earned a Master of Arts (M.A.) in International Business and Economics from Fachhochschule Schmalkalden from 2009 to 2011. Additionally, she obtained a Master of Business Administration (MBA) in General Business Administration from St. Mary's University in 2010-2011. She also completed a Bachelor of Arts (B.A.) in Public Administration & Management at the Academy of Public Administration under the President of the Azerbaijan Republic from 2005 to 2009.
Expertise in Technology and Customer Engagement
Fatima possesses expertise in leveraging Optical Character Recognition and Machine Learning technologies to convert unstructured documents into actionable business insights. She is committed to continuous improvement and focuses on driving customer engagement, loyalty, and business growth through a customer-centric approach.