Caroline Walsh
About Caroline Walsh
Caroline Walsh serves as the Senior Director of ITSM and IT Operations at Vesta, bringing over 20 years of experience in IT services, particularly in the financial and payments industry. Her career includes significant roles at Bank of Ireland and Vesta, where she has developed expertise in service management, compliance, and stakeholder management.
Current Role at Vesta
Caroline Walsh serves as the Senior Director of ITSM and IT Operations at Vesta, a position she has held since 2020. In this role, she oversees IT service management and operations, ensuring that IT services align with business objectives. Her leadership is instrumental in managing IT operations within Ireland, where she has focused on enhancing service delivery and operational efficiency.
Previous Experience at Vesta
Prior to her current role, Caroline Walsh worked at Vesta as the Director of ITSM from 2017 to 2020. She also held the position of NOC/Incident Manager from 2015 to 2016 and served as the Global NOC Manager from 2016 to 2017. Her tenure at Vesta has provided her with extensive experience in IT service management and operational leadership.
Career at Bank of Ireland
Caroline Walsh has a significant history with Bank of Ireland, where she held multiple roles from 2000 to 2013. Her positions included Application Service Engineer/Lead, Application Service Manager, and Application Services Compliance Manager. During her time there, she developed expertise in IT service delivery and compliance management within the financial sector.
Educational Background
Caroline Walsh studied at Dundalk Institute of Technology, where she earned a Bachelor of Science (BSc) in Commercial Computing from 1995 to 2000. She also completed a National Certificate and a National Diploma in Computing between 1995 and 1999. Her educational background has laid a strong foundation for her career in IT service management.
Expertise and Skills
Caroline Walsh possesses over 20 years of experience in IT service delivery, particularly in mission-critical applications and SaaS environments. She has strong service management skills across ITIL practices and demonstrates expertise in IT risk and compliance, including Sarbanes-Oxley (SOx) and PCI compliance. Her experience includes managing remote resources, stakeholder engagement, and vendor management in multi-vendor environments.