David Herrera Castillo
About David Herrera Castillo
David Herrera Castillo is an IT Operations Specialist at Vesta, where he has worked since 2021. He has extensive experience in IT operations, having previously held roles at Nokia and Ericsson.
Work at Vesta
Currently, David Herrera Castillo serves as an IT Operations Specialist at Vesta, a position he has held since 2021. In this role, he focuses on the development and management of data collection and analysis from support organizations. His work aims to benchmark and enhance product performance and customer experience. He also authors and maintains product run books and specifications for functionality deliverables, ensuring that operational processes are documented and accessible.
Previous Experience at Nokia
Before joining Vesta, David worked at Nokia as an L1 Fault Coordinator Engineer from 2018 to 2021. During his three years at Nokia, he was responsible for coordinating fault management processes and ensuring efficient resolution of technical issues within the organization. His experience in this role contributed to his expertise in IT operations and support.
Career at Ericsson
David's career includes significant experience at Ericsson, where he held various positions from 2013 to 2017. He worked as a 1st Level Operations engineer on multiple projects, including the Sprint Legacy Project, Sprint RSA/SNTT Project, and Sprint Network Vision Project. His responsibilities included monitoring database systems and network and voice systems, identifying malfunctions, and taking corrective actions to resolve operational problems. He also served as an Integration Engineer, further expanding his technical skill set.
Technical Skills and Responsibilities
David specializes in monitoring and managing IT operations, focusing on database systems and network performance. He ensures compliance with designated Service Level Agreements (SLAs) and is adept at identifying hardware and software malfunctions. His proactive approach to resolving operating problems contributes to the overall efficiency of IT operations within the organizations he has worked for.