Humberto Ewald Aróstegui
About Humberto Ewald Aróstegui
Humberto Ewald Aróstegui serves as the Technical Operations Service Manager for LATAM at Vesta, a position he has held since 2019. He has extensive experience in technical operations and management, having worked in various roles at companies such as Bestel, Telefonica, and IBM.
Current Role at Vesta
Humberto Ewald Aróstegui serves as the Technical Operations Service Manager for LATAM at Vesta. He has held this position since 2019, contributing to the company's operational strategies and technical services in the Latin American region. His role involves overseeing technical operations and ensuring efficient service delivery across various platforms.
Previous Experience in Project Management
Prior to his current role, Humberto worked as a Project Manager at Bestel from 2016 to 2019. During his three years in this position, he was responsible for managing projects within the Mexico City Area, focusing on enhancing operational efficiency and service delivery.
Background in IT Service Management
Humberto has extensive experience in IT service management, having worked as an ITSM Manager at Telefonica from 2014 to 2016. His responsibilities included managing IT service processes and ensuring alignment with business objectives. He also served as a Major Incident Manager at IBM for a brief period in 2013.
Educational Qualifications
Humberto holds multiple degrees in the field of technology and management. He completed a Certificate in Disruptive Strategy from Harvard Business School Online in 2020. He earned a Master of Science in Telecommunications from UCL in 2014 and a degree in Electronic and Communications Engineering from Universidad Veracruzana in 2008. Additionally, he studied Computing and achieved a Programmer Analyst Technician certification from the School of Computer Systems and Business 'Valle de Mexico' from 2003 to 2005.
Career Progression in IT Support
Humberto's career in IT began with roles such as Help Desk Agent at DolEx Dollar Express, Inc. in 2009 and Service Desk Analyst at HP from 2009 to 2010. He later worked as an Incident Management Analyst at CEMEX from 2010 to 2012 and as a Problem Manager at IBM from 2012 to 2013, showcasing a steady progression in IT support and management roles.