Mark Hermosillo
About Mark Hermosillo
Mark Hermosillo is an ITSM Engineer with extensive experience in data analysis and system monitoring, currently working at Vesta Corporation in Portland, Oregon. He has held various roles at the company since 2006, focusing on standardizing monitoring systems and managing IT service incidents.
Work at Vesta
Mark Hermosillo has held multiple positions at Vesta Corporation since 2006. He began as Team Lead II, serving for three years until 2009. He then transitioned to Scheduler/Intraday for one year, followed by a two-year role as Program QA Lead from 2010 to 2012. After that, he worked as an Applications Engineer in IT for one year before becoming an IT Network Operations Center Engineer from 2013 to 2017. Since 2017, he has been serving as an ITSM Engineer, focusing on data analysis and system monitoring.
Education and Expertise
Mark Hermosillo specializes in the standardization of monitoring systems as part of event management. His role as a Splunk administrator and developer highlights his focus on data analysis and system monitoring. He has expertise in incident management, which involves ensuring the efficient resolution of IT service disruptions. This expertise is crucial for maintaining operational continuity within IT environments.
Background
Mark Hermosillo's career at Vesta Corporation spans over a decade, reflecting a commitment to the organization. His progression through various roles demonstrates a breadth of experience in IT operations and management. He has worked in different capacities, contributing to both technical and operational aspects of IT service management.
Achievements
Throughout his tenure at Vesta Corporation, Mark Hermosillo has contributed to the development and standardization of monitoring systems. His work as an ITSM Engineer emphasizes his role in enhancing data analysis and system monitoring capabilities. His involvement in incident management has played a significant role in improving the resolution processes for IT service disruptions.