Phillip Nelson
About Phillip Nelson
Phillip Nelson serves as the Director of Customer Success and Customer Onboarding at Vesta, where he has worked since 2020. He has extensive experience in service delivery and technical support, having held various roles at Integrated Services, Inc. and Janrain, Inc.
Current Role at Vesta
Phillip Nelson currently serves as the Director of Customer Success and Customer Onboarding at Vesta. He has held this position since 2020, focusing on enhancing customer experiences and onboarding processes. His responsibilities include conducting weekly one-on-one meetings with direct reports to improve employee engagement and mentorship. He also leads continuous process improvement meetings aimed at enhancing partner servicing.
Previous Experience at Vesta
Phillip Nelson previously worked at Vesta in various roles. He was the Director of Service Delivery from 2016 to 2020 and served as the Service Delivery Lead from 2015 to 2016. During his tenure, he contributed to the development of service delivery strategies and operational improvements within the organization.
Professional Background
Phillip Nelson has a diverse professional background with extensive experience in technical support and service delivery. He worked at Integrated Services, Inc. in multiple capacities, including Technical Support Supervisor, Technical Support Team Lead, and Senior Programmer/Analyst from 1997 to 2010. He also held roles at Janrain, Inc. as a Technical Integration Engineer and Technical Delivery Manager from 2013 to 2015.
Education and Expertise
Phillip Nelson earned a Bachelor of Science (B.S.) degree in Sociology/Social Work from George Fox University, where he studied from 1992 to 1996. His educational background supports his expertise in customer success and service delivery, enabling him to effectively engage with clients and manage teams.
Key Initiatives and Contributions
At Vesta, Phillip Nelson has implemented several key initiatives, including the 'Voice of the Customer' program, which utilizes Customer Thermometer and Survey Monkey to gather and analyze customer feedback. He also played a significant role in designing a partner enablement program for strategic channel partners and expanded the team of Software Integration Specialists to support the company's growth.