David Detrez
About David Detrez
David Detrez is a CS Community Manager specializing in e-reputation defense at Vestiaire Collective, where he has worked since 2017. He has a diverse background in customer care optimization, translation, and social media management, with significant experience in reporting and developing monitoring strategies.
Current Role at Vestiaire Collective
David Detrez serves as the CS Community Manager - Ereputation Defense at Vestiaire Collective. He has held this position since 2017, contributing to the company's customer service and community management efforts. His role involves optimizing and rationalizing customer care services and platforms, ensuring effective communication and support for users. He also manages the company's social media presence, which includes significant followings on platforms such as Instagram, Facebook, and LinkedIn.
Previous Experience
Prior to his current role, David Detrez worked at Mairie de Paris as a Vendeur for three months in 2015. He then served as a Traducteur-interprète at Ministère de l'Intérieur from 2016 to 2017. These positions provided him with valuable experience in customer interaction and translation services, enhancing his communication skills in various contexts.
Educational Background
David Detrez has a solid educational foundation in languages and social administration. He studied at Centre Universitaire Condorcet, where he earned a Diplôme Étude Universitaires Générales in Administration Économique et Sociale from 2010 to 2012. He furthered his studies at Université Denis Diderot (Paris VII), obtaining a Licence in Langues Étrangères Appliquées from 2012 to 2015. He completed his education with a Master in Langues interprétation stratégies interculturelles at Université Paris Diderot from 2015 to 2017.
Specializations and Skills
David Detrez specializes in optimizing customer care services and platforms, focusing on enhancing user experience. He provides consultation for major events and global communication topics, contributing to strategic planning and execution. His expertise includes developing listening and monitoring strategies, as well as managing KPIs and data engagement to support operational processes within the organization.
Social Media Management
In his role at Vestiaire Collective, David Detrez manages a robust social media presence. He oversees accounts with significant followings, including 1.3 million followers on Instagram, 1.2 million on Facebook, and 80,000 on LinkedIn. His responsibilities include engaging with the community, monitoring interactions, and implementing strategies to enhance the brand's online reputation.