Elisabeth Falck
About Elisabeth Falck
Elisabeth Falck serves as the Head of Quality at Vestiaire Collective in Paris, where she has worked since 2022. She has extensive experience in quality management and operations within the luxury fashion sector, having held various roles at Vestiaire Collective and Hermès.
Work at Vestiaire Collective
Elisabeth Falck has been with Vestiaire Collective since 2014, holding various roles over the years. She currently serves as the Head of Quality since 2022 in Paris, Île-de-France. In this role, she coordinates with international teams to enhance product and customer experience. Prior to this position, she worked as a Quality Manager from 2020 to 2022 in Tourcoing, Hauts-de-France, and as Head of Quality & Projects APAC from 2018 to 2020 in Hong Kong. Her earlier experience at Vestiaire Collective includes roles as Returns Manager and Senior Operations Project Manager.
Education and Expertise
Elisabeth Falck studied at Blanche de Castille, where she achieved A-level Economics from 2000 to 2008. She furthered her education at EMLV - École de Management Léonard de Vinci, completing a Bac +5 in Brand Management and Fundamentals of Management in Small and Medium Companies from 2008 to 2013. Her educational background equips her with the knowledge and skills necessary for her roles in quality management and operations within the fashion industry.
Background in Luxury Retail
Elisabeth Falck has extensive experience in luxury retail, having worked for prestigious brands such as Hermès and Chloe. She held various positions at Hermès, including Sales Assistant and After-Sale Assistant in the luxury bags department from 2011 to 2014. At Chloe, she served as the Raw Material and Hardware Development Manager in 2013. Her background in luxury retail has contributed to her expertise in quality control and customer service.
Achievements in Quality Management
In her role as Head of Quality at Vestiaire Collective, Elisabeth Falck has implemented a worldwide training plan for quality controllers across more than four hubs. She sets key performance indicators (KPIs) to empower operations leaders in quality control and monitors performance metrics to ensure quality standards are met. Her initiatives focus on enhancing the overall quality and customer experience within the organization.