Florencia Tonoli
About Florencia Tonoli
Florencia Tonoli serves as the Head of Customer Excellence at Vestiaire Collective in Paris, France, a position she has held since 2019. She has a diverse background in category management and business development, with previous roles at companies such as Rocket Internet SE and Jumia Group.
Work at Vestiaire Collective
Florencia Tonoli has served as the Head of Customer Excellence at Vestiaire Collective since 2019. In this role, she focuses on enhancing customer satisfaction and improving service delivery within the organization. Her leadership in customer excellence contributes to the overall mission of Vestiaire Collective, which is to promote sustainable fashion through a trusted online marketplace.
Previous Experience in E-commerce
Before joining Vestiaire Collective, Florencia Tonoli held several significant positions in the e-commerce sector. She worked at Rocket Internet SE as the Head of Category Management for Daraz Asia from 2015 to 2016. Additionally, she served as the Head of Category Management for Jumia Group in Ivory Coast from 2016 to 2017. Her experience in these roles involved strategic management of product categories and driving sales growth.
Education and Expertise
Florencia Tonoli holds multiple degrees from Université Paris Dauphine - PSL. She earned a Bachelor's degree in Business Administration from 2008 to 2011, followed by a Master's degree in International Business from 2013 to 2014. Additionally, she completed a Master's degree in Marketing & Strategy from 2011 to 2012. This educational background provides her with a strong foundation in business principles and marketing strategies.
Career Development in Business Management
Florencia Tonoli's career includes various roles that have contributed to her expertise in business management. She worked as a Business Development Manager at Lucibel from 2017 to 2019 and as a Marketing Manager Assistant at bOnline Limited in 2013. Her early career also included positions such as Purchasers’ Manager Assistant at Monoprix and Category Manager Assistant at Unilever, where she gained valuable insights into product management and marketing.
Early Career and Internships
Florencia Tonoli began her professional journey with internships and assistant roles that laid the groundwork for her career. She worked as an Africa Manager Assistant at Costa Libre S.A. in 2011 and as Secrétaire Générale at Challenge Spi Dauphine from 2010 to 2011. These early experiences provided her with exposure to various aspects of business operations and management.