Giovanna De Luca
About Giovanna De Luca
Giovanna De Luca is the Head of Customer Care Innovation & Project at Vestiaire Collective, where she has worked since 2021. She has a diverse professional background, including roles in marketing, project management, and customer experience across various international companies.
Current Role at Vestiaire Collective
Giovanna De Luca serves as the Head of Customer Care Innovation & Project at Vestiaire Collective, a position she has held since 2021. In this role, she focuses on enhancing customer care strategies and implementing innovative projects to improve user experience. Her leadership in this capacity reflects her commitment to driving customer satisfaction and operational efficiency within the company.
Previous Experience in Project Management
Prior to her current role, Giovanna De Luca worked at Meero as a Senior Project Manager from 2020 to 2021. She also held the position of Project Manager at Meero from 2019 to 2020. These roles involved overseeing project development and execution, demonstrating her capabilities in managing complex projects and leading teams effectively.
Background in Customer Experience
Giovanna has a solid background in customer experience, having worked as a Customer Experience Analyst at Lydia from 2018 to 2019. This role allowed her to analyze customer interactions and develop strategies to enhance service delivery, contributing to her expertise in understanding customer needs and expectations.
Educational Qualifications
Giovanna De Luca earned her Bachelor of Business Administration (Bac +4) from Pontifícia Universidade Católica do Rio de Janeiro, where she studied from 2011 to 2015. This educational foundation provided her with essential business knowledge and skills that support her professional endeavors in various roles.
Diverse Professional Background
Giovanna's professional journey includes diverse experiences across different sectors. She worked as a Marketing Advisor at West Control Solutions in 2014, a Consultant at KPMG from 2016 to 2017, and a Procurement Intern at Vale from 2013 to 2014. These roles have equipped her with a broad skill set and the ability to adapt to various cultural environments.