Giulia Stuflesser

Giulia Stuflesser

Customer Experience Process Manager @ Vestiaire Collective

About Giulia Stuflesser

Giulia Stuflesser serves as the Customer Experience Process Manager at Vestiaire Collective in Paris, a position she has held since 2021. With a background in international business and extensive experience in customer care and sales, she focuses on improving customer care processes.

Work at Vestiaire Collective

Giulia Stuflesser has been employed at Vestiaire Collective as a Customer Experience Process Manager since 2021. In this role, she is responsible for training and communicating new customer care processes with PBO providers. She also monitors and follows up on process efficiencies, proposing continuous improvements in customer care processes. Prior to her current position, she worked at Vestiaire Collective as an E-Commerce & CRM professional for 10 months in 2020.

Education and Expertise

Giulia Stuflesser holds a Master of Arts in International Business from Hochschule Mainz - University of Applied Sciences, which she completed from 2016 to 2019. Additionally, she studied at Universidad de Ciencias Empresariales y Sociales, earning a Master of Arts in Negocios Internacionales from 2018 to 2019. She also obtained a Bachelor of Arts in International Management from Europa-Universität Flensburg, completing her studies from 2012 to 2016. Her educational background is complemented by various internships in marketing, sales, and communication.

Previous Work Experience

Before joining Vestiaire Collective, Giulia Stuflesser worked as an International Sales Consultant at TFOUR HEROES S.R.L. from 2019 to 2020. She also gained experience in guest relations during her internship at Club Aldiana in 2011. In addition, she completed internships in marketing and communication at Spazio Positivo and Milupa, respectively, in 2015 and 2016.

International Experience

Giulia Stuflesser has gained international experience through her studies and work in various countries. She studied at Universidad Nacional de Cuyo in Argentina for one year and has worked in Italy, Germany, and Spain. This diverse background has contributed to her expertise in international business and customer experience management.

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