Marie Des Gayets
About Marie Des Gayets
Marie Des Gayets serves as the Experience & Strategy Manager at Vestiaire Collective, where she has worked since 2021. She has a diverse background in consulting and project management, with previous roles at BNP Paribas, Bain & Company, and IBM.
Work at Vestiaire Collective
Marie Des Gayets has been serving as the Experience & Strategy Manager at Vestiaire Collective since 2021. In this role, she participates in growth plans that encompass commercial strategy, customer relationship management (CRM) revamp, and structuring customer service. She manages key strategic projects aimed at enhancing the experience for both buyers and sellers. Her responsibilities include collaborating with various departments such as CRM, Product, Data, Operations, Business, and Marketing. Additionally, she is responsible for building the global experience roadmap and developing a future-ready strategy. Marie reports monthly to the executive committee on experience key performance indicators (KPIs), including Net Promoter Score (NPS), churn, and customer satisfaction.
Previous Experience
Before joining Vestiaire Collective, Marie Des Gayets held several positions in notable companies. She worked at Bain & Company in various roles, starting as a Senior Associate Consultant from 2019 to 2020, followed by an Associate Consultant from 2017 to 2019, and later as a Consultant from 2020 to 2021. Her experience also includes working at BNP Paribas - Retail Development & Innovation as an Innovation Project Manager for both Corporates and Individuals during her apprenticeships from 2015 to 2017. Additionally, she served as a Marketing & Partnership Manager for Zankyou in 2014 and as a Junior Consultant at IBM for a brief period.
Education and Expertise
Marie Des Gayets has a solid educational background. She studied at ESSEC Business School, where she earned a Master of Science in Management from 2013 to 2017. Prior to that, she completed her Années de classes préparatoires ECE at Saint Louis de Gonzague from 2011 to 2013. This educational foundation has equipped her with the skills necessary for her roles in strategy and management across various industries.
Early Career
Marie Des Gayets began her career with a role as a Team Member at McDonald's France in 2013. She then transitioned to a Junior Consultant position at IBM in 2014. Following her time at IBM, she worked as a Marketing & Partnership Manager for Zankyou in Madrid for five months in 2014. These early experiences provided her with a diverse skill set that she later applied in her strategic roles.