Rita Galiano
About Rita Galiano
Rita Galiano is a Sr. Customer Success Manager at Veza in Vienna, Virginia, with over 15 years of experience in customer success and account management.
Company
Rita Galiano is currently working at Veza in Vienna, Virginia, United States. She holds the position of Sr. Customer Success Manager. Veza is a company focused on customer success and management, leveraging Rita's extensive experience in this domain.
Title
Rita Galiano holds the title of Sr. Customer Success Manager. She has held various roles related to customer success throughout her career, signifying her expertise and dedication in this field.
Education and Expertise
Rita Galiano has a well-rounded educational background. She has a Master's Degree in Liberal Arts and Sciences/Liberal Studies from American University and a Bachelor’s Degree in the same field from George Mason University. Additionally, she attended the University of Virginia’s McIntire Business Institute and earned a Fundamentals Certification. She also studied Engineering at Virginia Tech College of Engineering before transferring. Her education has laid a strong foundation for her customer success career, complemented by industry certifications.
Professional Background
Rita Galiano has over 15 years of experience in customer success roles across various companies. She has worked at Miro, Okta, Inc., and Citrix as a Senior Customer Success Manager. Earlier in her career, she was an Account Manager at CA Technologies in Herndon, Virginia. Her career reflects significant expertise in customer retention and growth, both in startup and large enterprise environments.
Key Achievements
During her career, Rita Galiano managed over $24M in lifetime Annual Recurring Revenue (ARR), maintaining a 3% churn rate and achieving a Net Promoter Score (NPS) of 9.3/10. She has built customer success infrastructure from the ground up and cultivated strong customer relationships, including executive alignment. Rita has also partnered with key customers on product strategy to increase product adoption, illustrating her strategic impact on customer success initiatives.