Ana Carolina Milano
About Ana Carolina Milano
Ana Carolina Milano is a Team Lead currently employed at VGW in Canada. She has a background in International Relations and has held various roles in international trade, customer service, and immigration consulting.
Current Role at VGW
Ana Carolina Milano serves as a Team Lead at VGW, a position she has held since 2022. She operates from Canada, where she applies her leadership skills to manage team operations and drive performance. Her role involves overseeing team dynamics and ensuring that objectives are met efficiently.
Previous Experience at Shopify
Before joining VGW, Ana Carolina worked at Shopify as a Team Lead - Multilingual from 2020 to 2022. In this remote position based in Toronto, Ontario, Canada, she was responsible for managing a multilingual team, enhancing customer support, and improving service delivery across various languages.
Background in International Relations
Ana Carolina studied International Relations and Affairs at UniRitter, where she earned her Bachelor’s degree from 2012 to 2016. This educational background provided her with a solid foundation in global affairs, trade, and diplomacy, which she has applied throughout her career.
Work Experience at HARMAN DO BRASIL
Ana Carolina began her professional career as an International Trade Assistant at HARMAN DO BRASIL, where she worked for 10 months from 2014 to 2015 in Nova Santa Rita, Rio Grande do Sul, Brazil. In this role, she gained experience in international trade processes and operations.
Career Progression at Booking.com
From 2018 to 2020, Ana Carolina was employed at Booking.com as a Customer Service Guest Specialist in Toronto, Ontario, Canada. During her two years in this role, she focused on providing exceptional customer service and support to guests, enhancing their overall experience with the platform.