Brian Dagul
About Brian Dagul
Brian Dagul is the Premium Player Team Leader at VGW, where he has worked since 2021. He has a background in customer service, having held roles at Booking.com and Serco, and is dedicated to people management and organizational alignment.
Work at VGW
Brian Dagul serves as the Premium Player Team Leader at VGW, a role he has held since 2021. In this position, he focuses on enhancing player experiences and fostering engagement through effective team leadership. His responsibilities include overseeing team performance and ensuring alignment with organizational goals. His experience in customer service and team management supports his efforts to create a positive environment for both players and team members.
Previous Experience at Booking.com
Brian Dagul worked at Booking.com in various capacities from 2015 to 2020. He began as a Customer Service Executive for three years, where he developed skills in customer relations. He then advanced to the role of Customer Service Team Lead, serving for two years in Toronto, Ontario. In these roles, he focused on team management and customer satisfaction, contributing to the company's service excellence.
Experience at Serco
Prior to his tenure at Booking.com, Brian Dagul worked at Serco as a Customer Service Specialist from 2013 to 2015. During his time there, he honed his skills in customer service and support, working in London, England. His experience at Serco laid the groundwork for his later roles in customer service leadership.
Education and Expertise
Brian Dagul completed his education at Southgate School in London, where he achieved High School/Secondary Diplomas and Certificates from 1990 to 1995. His educational background has provided him with foundational skills that support his career in customer service and team leadership. He emphasizes relationship-building and effective collaboration in his professional approach.
Professional Focus and Commitment
Brian Dagul is dedicated to people management and is committed to helping others succeed in their roles. He emphasizes the importance of aligning organizational strategies with mission and vision principles. His focus on creative management strategies and effective collaboration reflects his commitment to fostering a supportive work environment.