Bruno Macia
About Bruno Macia
Bruno Macia is a Customer Relations Representative with a diverse background in customer service and sports coaching. He has worked for various companies, including VGW and Air Canada, and has a strong educational foundation in dietetics and sports studies.
Work at VGW
Bruno Macia has been employed at VGW as a Customer Relations Representative since 2020. In this role, he has worked remotely for four years, focusing on enhancing customer service operations. He collaborates closely with the Operations Manager to improve daily processes and has been involved in creating email templates to streamline communication with customers. Additionally, Bruno has provided training to new team members, ensuring they are equipped to handle customer inquiries effectively.
Education and Expertise
Bruno Macia has a diverse educational background. He studied at the University of Buenos Aires, where he earned a Bachelor of Applied Science in Dietetics/Dietitian from 2008 to 2017. He also pursued studies in Sports and Exercise, achieving qualifications in Multi Sports Coaching and Sports Training. Furthermore, he completed a Tennis Coach program at the Instituto Argentino de Tenis from 2006 to 2007 and became a Tennis Official in 2016. His education reflects a strong foundation in both health and sports disciplines.
Background
Bruno Macia has a varied professional history that spans multiple industries. Before joining VGW, he worked as a Customer Relations Representative at Air Canada for six months in 2019. He also served as a Mobile Bike Checker and Brand Ambassador at Shift Transit in Toronto. His earlier roles include positions as a Sales Account Manager at Adea Administradora de Archivos S.A. and an Airport Services Coordinator at Manuel Tienda León in Buenos Aires. This diverse experience has contributed to his customer service skills.
Achievements in Customer Relations
In his customer relations roles, Bruno Macia has managed the schedules of team members and contributed to customer retention initiatives. He was part of a special team focused on retaining premium accounts, where he played a key role in managing these accounts to enhance customer loyalty. His ability to translate FAQ articles into Spanish has also improved communication with Spanish-speaking customers, demonstrating his commitment to effective customer service.
Previous Work Experience
Bruno has held various positions that have enriched his professional skill set. He worked as a Line Cook at Recipe Unlimited Corporation for three months in 2020 and served as an International Travel Consultant at Aire y Sol Travel for one year from 2014 to 2015. His role as a Public Health Advisor at the University of Buenos Aires in 2017 further showcases his diverse capabilities. Each position has contributed to his understanding of customer needs across different sectors.