Dana Calkins
About Dana Calkins
Dana Calkins is a Team Lead Manager at VGW, where she manages a team focused on customer advocacy and retention. With a background in client services and customer care, she has held various managerial roles since 2008 and studied at Queen's University.
Work at VGW
Dana Calkins has served as Team Lead Manager at VGW since 2021. In this role, Dana manages a team dedicated to transforming high-value customers into advocates for Chumba Casino. Responsibilities include retaining and growing the spend of potential high-value player accounts. Dana also leads the after-hours host team, focusing on enhancing customer engagement and advocacy.
Previous Experience
Prior to joining VGW, Dana Calkins worked at Fortius Sport & Health as Manager of Client Services from 2019 to 2020. Dana also held the position of Manager of Customer Care at Urban Barn from 2016 to 2017. Earlier in their career, Dana was Client Care Manager at Peak Potentials Training from 2011 to 2015. These roles contributed to Dana's expertise in customer service and team management.
Entrepreneurial Ventures
Dana Calkins is the Owner and Manager of Cheekyz Solutions, a position held since 2008. This role has been maintained for 16 years in both Burnaby and Annacis Island, Delta BC. The experience gained from managing this business complements Dana's professional background in customer care and team leadership.
Education and Expertise
Dana Calkins studied at Queen's University, where foundational skills and knowledge were developed. Earlier education includes attendance at Osoyoos Secondary School. This educational background supports Dana's professional roles in management and customer service.