David Smith
About David Smith
David Smith is a VIP Account Manager at VGW, where he has worked since 2019. He has a background in customer care and logistics, with previous roles at Booking.com and FedEx, and holds a Bachelor of Arts in History from Brock University.
Work at VGW
David Smith has been employed at VGW as a VIP Account Manager since 2019. In this role, he focuses on managing relationships with high-value clients, ensuring their needs are met and enhancing their overall experience. His position requires a deep understanding of customer service and account management, which he applies to foster loyalty and satisfaction among VIP clients.
Previous Experience at Booking.com
Before joining VGW, David Smith worked at Booking.com in various capacities. He served as a Guest Specialist in Customer Care from 2017 to 2018, where he addressed customer inquiries and resolved issues. He then advanced to the role of Senior Guest Specialist from 2018 to 2019, further developing his skills in customer relations and support within the travel industry.
Experience at FedEx
David Smith's career includes a position at FedEx as a Courier Route Driver in 2015. During this role, he was responsible for the timely delivery of packages, managing routes efficiently, and ensuring customer satisfaction. This experience contributed to his understanding of logistics and customer service.
Education and Expertise
David Smith studied at Humber College, where he earned a Diploma with Honors in General Arts and Science. He also holds a Bachelor of Arts degree in History from Brock University. His educational background provides a foundation for his analytical skills and understanding of diverse subjects, which he applies in his professional roles.
Professional Skills and Attributes
David Smith is recognized for his self-starter attitude and high emotional intelligence. He thrives in collaborative and innovative environments, maintaining strong relationships with team members and stakeholders. His proven track record includes successful projects for both B2B and B2C companies, showcasing his versatility and ability to adapt to different business needs.