Earvin Matthew Serrano
About Earvin Matthew Serrano
Earvin Matthew Serrano is a skilled customer service communications professional with extensive experience in various roles across multiple companies in the Philippines. He is known for his persuasive communication skills and strong organizational abilities, currently working at VGW since 2019.
Current Role at VGW
Earvin Matthew Serrano currently serves as a Customer Service Communications professional at VGW, a position he has held since 2019. He works in Makati, Philippines, where he utilizes his skills in communication and customer service to enhance client interactions. His role involves managing customer inquiries and ensuring effective communication strategies are implemented.
Previous Experience in Customer Service
Prior to his current role at VGW, Serrano held various positions in customer service across multiple companies. He worked at VGW as a Customer Service Specialist from 2017 to 2018 and as an AMOE Specialist from 2018 to 2019. He also gained experience at Acquire BPO, Teleperformance, and Alorica, where he developed skills in presales consulting, technical support, and order management.
Education and Academic Background
Serrano completed his Bachelor of Arts degree at Colegio de San Juan de Letran in Manila, studying from 2009 to 2010. He also attended St. Anthony School, where he completed his primary and high school education from 1999 to 2009. Additionally, he spent a year at Lourdes School of Mandaluyong for primary education in 1998 to 1999.
Skills and Expertise
Serrano is recognized for his persuasive communication skills and ability to work effectively with diverse personalities. He possesses strong organizational and strategic management skills, which enhance his effectiveness in customer service communications. His exceptional research and investigation experience contribute to his capability to deliver quality results under pressure.