Joy Riel
About Joy Riel
Joy Riel is a Product Trainer with extensive experience in customer service and VIP account management. She has worked in various roles across multiple companies, including VGW and Paragon ICC, and holds a Bachelor of Science in Nursing.
Current Role as Product Trainer
Joy Riel currently serves as a Product Trainer at VGW, a position she has held since 2020. In this role, she is responsible for developing and delivering training programs that enhance the knowledge and skills of staff members. Her focus on quality assurance policies and guidelines has contributed to improved training effectiveness within the organization.
Previous Experience at VGW
Joy Riel has a history of working at VGW, where she began as a Customer Service Specialist from 2018 to 2020. During her tenure, she also held the position of Shift Supervisor for four months in 2020. Her roles involved direct interaction with customers and management of service operations, which helped her develop strong customer relationship management skills.
Background in Customer Service and Sales
Prior to her current role, Joy Riel worked at various companies in customer service and sales positions. She served as a Bingo VIP Officer at Paragon ICC, a Playtech Company, from 2015 to 2017, and as a Senior Casino VIP Officer at William Hill from 2013 to 2015. Her experience includes managing VIP player accounts and consistently achieving sales targets.
Educational Qualifications
Joy Riel studied at Metropolitan Hospital College of Nursing, where she earned a Bachelor of Science in Nursing. This educational background has equipped her with skills relevant to her professional roles, particularly in understanding client needs and providing effective training.
Experience in Travel Consulting
In 2018, Joy Riel briefly worked as a Travel Consultant at EXL Service Philippines, Inc. for three months. This role provided her with additional experience in customer service and enhanced her ability to manage client interactions effectively.