Kershena Downing
About Kershena Downing
Kershena Downing serves as the Office Coordinator at VGW, a position she has held since 2018. She previously worked at Ergon Energy Retail in various customer service roles from 2013 to 2017.
Work at VGW
Kershena Downing has served as the Office Coordinator at VGW since 2018. In this role, she is responsible for managing office operations and ensuring efficient administrative support. Her tenure at VGW has spanned six years, during which she has contributed to the organization’s operational effectiveness.
Previous Experience at Ergon Energy Retail
Prior to her role at VGW, Kershena Downing worked at Ergon Energy Retail in various capacities. She was a Customer Service Team Lead from 2016 to 2017, where she oversaw a team and managed customer service operations in Townsville, Queensland. Before that, she served as a Customer Service Representative from 2013 to 2016, providing support and assistance to customers.
Career Progression
Kershena Downing's career reflects a steady progression in customer service and office coordination. Starting as a Customer Service Representative, she developed skills in customer relations and team management, which led to her promotion to Team Lead. Her experience in these roles has equipped her with the necessary skills for her current position at VGW.
Location and Background
Kershena Downing has worked primarily in Townsville, Queensland, Australia. Her professional background in customer service and office administration has been established through her roles at Ergon Energy Retail and VGW, contributing to her expertise in these fields.