Kyle Johnson
About Kyle Johnson
Kyle Johnson serves as the Director of Loyalty & Player Development at VGW, where he leads a VIP host team focused on player development and retention. With expertise in churn analytics and strategic relationship building, he has over a decade of experience in the gaming industry.
Work at VGW
Kyle Johnson has held the position of Director, Loyalty & Player Development at VGW since 2020. In this role, he leads a VIP host team that focuses on new player development and retention strategies. His responsibilities include mentoring team members in the areas of player development and loyalty. Johnson's expertise in churn analytics and strategic relationship building is particularly applied to enhancing player experiences at Chumba Casino.
Previous Experience in the Casino Industry
Before joining VGW, Kyle Johnson worked at Casino Woodbine as the Manager of Sales and Relationship Development from 2013 to 2019. In this position, he was responsible for developing sales strategies and managing relationships with clients. Prior to that, he served as a Senior Account Executive at OLG from 2008 to 2013, where he focused on account management and client relations.
Education and Expertise
Kyle Johnson earned a Bachelor of Arts (B.A.) degree in English from York University, where he studied from 2004 to 2008. His academic background has contributed to his communication skills and understanding of relationship dynamics within the gaming industry. Johnson specializes in churn analytics, which involves analyzing player behavior to improve retention and loyalty.
Background
Kyle Johnson is based in Toronto, Ontario, Canada. His career in the gaming and casino industry spans over a decade, with significant roles focused on player development and relationship management. His experience has equipped him with the skills necessary to lead teams and implement effective player loyalty programs.