Marco Barbosa
About Marco Barbosa
Marco Barbosa is an Account Manager with extensive experience in customer service and legal real estate. He has worked in various roles, including as a Notary Assistant and Customer Service Specialist, and holds multiple degrees and certifications in law and marketing.
Work at VGW
Marco Barbosa has been employed at VGW as an Account Manager since 2021. In this role, he has achieved an average customer satisfaction score of 90% by effectively addressing client concerns. He communicates regularly with the Head of VIP Management in Perth to manage urgent situations requiring immediate attention. Marco maintains a close working relationship with the Manila team, ensuring efficient handling of compliance, anti-fraud, and responsible gaming issues.
Previous Experience at Booking.com
Prior to his current position, Marco Barbosa worked at Booking.com in various roles. He served as a Customer Service Guest Specialist (Bilingual) from 2018 to 2019 and later as a Senior Guest Specialist - Supervisor from 2019 to 2020. In these positions, he developed skills in customer service and team supervision, contributing to the overall guest experience in the Toronto, Canada Area.
Educational Background
Marco Barbosa studied Law at Centro Universitário de Belo Horizonte, where he earned a Bachelor's of Law from 2006 to 2011. He furthered his education at Pontifícia Universidade Católica de Minas Gerais, obtaining a Postgraduate Degree in Law with a specialization in Civil Law, focusing on Legal Real Estate from 2015 to 2017. Additionally, he attended George Brown College, where he completed a Paralegal Certificate from 2017 to 2022 and a Social Media Marketing Certificate from 2019 to 2020.
Notary Assistant Experience
Marco Barbosa worked as a Notary Assistant at Cartorio Do 1 Oficio De Notas from 2002 to 2005 in Corinto, Minas Gerais, Brazil. During this three-year tenure, he gained foundational experience in legal processes and documentation. He has since accumulated a total of ten years of experience as a Notary, focusing on Legal Real Estate.
Skills and Expertise
Marco Barbosa possesses a range of skills in using various IT tools and platforms, including Google Suite, Tableaux, Confluence, Marketo, Zendesk, and Slack. These skills enable him to effectively manage customer accounts and address issues. His expertise in Civil Law, particularly in Legal Real Estate, complements his practical experience in customer service and account management.