Philip Zucie Boeck
About Philip Zucie Boeck
Philip Zucie Boeck is a Customer Service Operations Manager with extensive experience in the online gaming industry, currently working at Vgw in Australia. He has held various managerial roles at William Hill and has developed expertise in regulatory compliance, age and identity verification, and customer service operations.
Work at VGW
Philip Zucie Boeck has been serving as the Customer Service Operations Manager at VGW since 2017. In this role, he oversees customer service operations and ensures efficient service delivery. His tenure at VGW spans over seven years, during which he has contributed to the development of customer service strategies and operational improvements.
Previous Experience at William Hill
Prior to joining VGW, Philip Boeck worked at William Hill in various roles from 2011 to 2017. He began as the Customer Service Manager for Online Poker, where he managed customer interactions for poker services. He then advanced to the position of Customer Service and Verification Manager, focusing on customer verification processes. His final role at William Hill was as Senior Manager for Online Customer Service Operations, where he led a team to enhance customer service efficiency.
Background in Customer Service Management
Philip Boeck has a solid foundation in customer service management, having worked at Paragon ICC, a Playtech Company, from 2008 to 2011 as the Email and Phone Customer Service Deputy Manager. This role involved managing customer inquiries and ensuring high service standards. His experience in customer service spans over a decade, emphasizing his capability in handling customer relations effectively.
Education and Expertise
Philip Boeck studied at Informatics International College and also attended the University of Makati, where he earned a Bachelor of Science degree in Nursing. His educational background complements his professional experience, particularly in regulatory compliance and Know Your Customer (KYC) processes within the online gaming sector. He has developed specific skills in age and identity verification, including document verification.
Event Management Experience
Philip Boeck has extensive experience in organizing and executing special events related to customer services and verification. He has been involved in notable events such as the Cheltenham Festival, Grand National, Melbourne Cup, and World Cup. His role in these events has contributed to enhancing customer engagement and service delivery during high-profile occasions.