Sofia Santos
About Sofia Santos
Sofia Santos is a Premier Account Manager at VGW, where she has worked since 2021. She has a background in customer service, having held various roles at Booking.com and Boston Pizza, and she holds a diploma in Hospitality Management from Seneca College.
Work at VGW
Sofia Santos has been employed at VGW as a Premier Account Manager since 2021. In this role, she is responsible for managing key accounts and ensuring client satisfaction. Her experience in customer service and account management contributes to her effectiveness in this position. She has worked at VGW for three years, focusing on building strong relationships with clients and delivering exceptional service.
Previous Experience at Booking.com
Before joining VGW, Sofia Santos worked at Booking.com in various roles. She served as a Senior Guest Specialist from 2018 to 2020 in Toronto, where she handled guest inquiries and provided support. Prior to that, she was a Customer Service Specialist from 2017 to 2018 in the Toronto, Canada Area. Her tenure at Booking.com spanned a total of three years, enhancing her skills in customer service and problem-solving.
Background in Hospitality
Sofia Santos has a background in hospitality, having studied at Seneca College of Applied Arts and Technology. She earned a Diploma in Hospitality Management from 2011 to 2013. Her education laid the foundation for her career in customer service and account management, equipping her with essential skills for the industry.
Experience in the Restaurant Industry
Sofia has worked in the restaurant industry, including a position as a Server at Boston Pizza from 2012 to 2014 and again from 2016 to 2017 in Toronto. Additionally, she worked as a Hostess at Hard Rock Cafe for nine months in Lisbon, Portugal, from 2014 to 2015. These roles contributed to her understanding of customer service and teamwork in fast-paced environments.
Coaching and Leadership Skills
Sofia Santos enjoys coaching and guiding her colleagues, which has enhanced her leadership skills. Her commitment to helping others reflects her belief in making a difference through excellent customer service. This focus on mentorship supports her professional development and contributes to a positive work environment.