Taylor Lutcher
About Taylor Lutcher
Taylor Lutcher is a Customer Success Manager with a strong background in churn prevention and upselling. Currently employed at Vianai Systems, Inc., he has held various roles in customer success and management across several companies, demonstrating expertise in client relationship management and project delivery.
Current Role at Vianai Systems
Taylor Lutcher serves as a Professional Services, Customer Success Manager at Vianai Systems, Inc. since 2023. In this role, Taylor focuses on enhancing customer satisfaction and success through effective management of client relationships. The position involves leveraging expertise in customer success strategies to drive operational excellence.
Previous Experience at FleetNurse
Taylor Lutcher held multiple roles at FleetNurse, including Senior Sales and Customer Success Manager, AP/AR Quality Control Manager, and Recruitment Coordinator. Taylor worked at FleetNurse from 2020 to 2022, contributing to churn prevention and upselling initiatives that improved customer loyalty and retention. Taylor's experience in these positions involved direct engagement with clients to ensure their needs were met.
Educational Background
Taylor Lutcher studied at Washington State University, earning a Bachelor's degree in Medical Sciences from 2014 to 2018. Additionally, Taylor attended the University of Oregon for Post-Baccalaureate Studies in Organic Chemistry in 2019. This educational background provides a foundation for understanding complex scientific concepts and applying them in professional settings.
Skills and Expertise
Taylor Lutcher demonstrates proficiency in project management tools such as Jira and Asana, which are utilized to enhance operational efficiency and project delivery. Taylor has a proven track record of exceeding performance goals through effective client relationship management and stakeholder engagement. This expertise is particularly relevant in the context of enterprise SaaS companies.
Professional Development and Projects
Taylor Lutcher has successfully led data analytics projects tailored for C-suite executives at enterprise SaaS companies. This experience highlights Taylor's ability to manage high-stakes projects and deliver insights that drive strategic decision-making within organizations.