Eric Sebastian
About Eric Sebastian
Eric Sebastian is a Salesforce Implementation Engineer with over 20 years of experience in the gas and electric utility industry. He currently volunteers at United South End Settlements and has held various roles at National Grid, contributing to business process support and strategic solution delivery.
Work at Vicasso
Eric Sebastian serves as a Salesforce Implementation Engineer at Vicasso, a role he has held since 2022. In this position, he focuses on implementing Salesforce solutions tailored to the needs of clients. His expertise in Salesforce allows him to contribute effectively to projects that enhance business processes and improve customer relationship management.
Current Volunteer Role
Since 2020, Eric has volunteered at United South End Settlements in Boston, Massachusetts. His work as a Salesforce volunteer involves applying his technical skills to support the organization in managing its Salesforce platform. This role allows him to contribute to community initiatives while leveraging his professional experience.
Background in the Utility Industry
Eric has over 20 years of experience in the gas and electric utility industry. He has held various positions at National Grid, including Lead Analyst, Manager, and Information Technology Director. His extensive background includes leading teams in the design, development, testing, and implementation of Front Office applications.
Education and Expertise
Eric studied at Penn State University, where he earned a Bachelor of Science in Electrical Engineering with a concentration in Computer Engineering. He also completed a minor in Computer Science and has accumulated 12 credits towards a Master of Science in Computer Engineering. His educational background supports his specialization in designing and implementing scheduling, dispatch, and mobility solutions for utility services.
Previous Work Experience
Prior to his current roles, Eric worked at National Grid in various capacities from 2008 to 2019, including Lead Analyst and Information Technology Director. He also held a position as Senior Technical Support Specialist at Ajilon for ten years and worked as an Advanced Engineer at HRB Systems. His diverse experience contributes to his comprehensive understanding of technical support and business process management.