Sam Humes
About Sam Humes
Title
Sam Humes is a professional in the field of marketing. They have contributed to thought leadership in the industry, particularly in relation to the optimization of customer support functions.
Co-Authored Blog 'From Cost Center to Revenue Generator'
Sam Humes co-authored a blog titled 'From Cost Center to Revenue Generator: A Customer Support Leader’s Guide.' The blog focuses on transforming customer support functions from mere cost centers into key revenue-generating entities. It offers practical insights and strategies for customer support leaders to implement within their organizations.
Webinar on Hidden Costs in Service Processes
Sam Humes participated in a webinar that discussed the hidden costs associated with service processes. This webinar explored various latent expenses that businesses often overlook, offering strategies to identify and mitigate these hidden costs. Humes contributed to the conversation by providing valuable marketing perspectives on optimizing service processes to enhance cost efficiency.